this post was submitted on 22 Sep 2023
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The corporate enshittification of once decent products and services continues unabated. Amazons decision to charge for UPS store returns even if the products they delivered were defective was almost enough for me to cancel Prime, but this seals the deal. When Amazon Prime commercials begin my Prime membership and most of my Amazon purchases end.
When did they make the UPS change? I made a return last week, no charge.
I think it depends on the cost/reason of return, and where you’re returning it. Sometimes I have to pay a $1 fee to take to a UPS store but taking it to Kohl’s drop off is free.