Mildly Infuriating
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Well, they deal with literally any object any store has ever sold in the history of time or space, likely for minimum wage. So yeah, I expect they don't get them all right. Having to accurately price 1930's glokenspiels and 2017 high fashion would be challenging for anyone, anywhere.
Still, it makes sense that they have some processes in place to get it right some of the time, and maybe even most of the time.
This is a store where people GIVE away their stuff, out of the goodness of their hearts with the premise that it will be sold at a low price so that someone less fortunate can benefit. If goodwill has decided to sell the merchandise it gets for FREE at "fair market value" to the highest bidder in order to maximise profit then what's the point of goodwill? Might as well use a consignment store and get a cut.
The exchange in "Goodwill" is that you're donating in goodwill so your things can help others. That's what goodwill MEANS.
Okay, you misunderstand how retail charity works. These charities sell donated goods to generate revenue to fund their charity effort.
The "charity" isn't the cheap goods inside the store. It's using the profit they generate to run or give to that charity. This can be running food banks, animal shelters, jobs programs, etc. The more money they make, the more they can give to their causes.
Their social good works in 3 ways: provide that charity effort, provide inexpensive or less expensive goods to people, and act as free recycling centers for the environment. Most of what these stores receive is literal trash, flat out. They process this to the actual dump at no charge while sorting out any useful items.
You can disagree with this model, but it is the model. If you have real issues with it, then sure, sell the goods and keep the money or donate directly to a charity of your choice.
Sounds like you're the one misunderstanding goodwill. Goodwill doesn't donate to ANY causes. Their ONLY contribution is employing disabled people and providing jobs/training. You can read it on their own website.
There well known for paying their disabled employees below minimum wage while paying local store CEOs hundreds of thousands of dollars per year.
So don't tell me about how the high prices I pay will support charities.