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this post was submitted on 19 Sep 2024
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Mildly Infuriating
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It's not surprising here on Lemmy, but on pretty much every other site I've ever mentioned issues I've had with Amazon, the replies would be filled with people claiming it is the best customer service, that they've never had any issues with Amazon at all, and that it must be something I did to cause the problem.
Personally I stopped using Amazon on a regular basis almost a decade ago after it was clear that the company I first started using back in the mid 2000s was irrevocably changed for the worse.
You probably need to stay within a certain ratio of returns vs keeping stuff, and as long as your score is good, they'll honour returns without asking too much questions. We definitely return a lot of stuff without having any trouble, but we only return like less than 1% compared to what we buy.