this post was submitted on 18 Sep 2023
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[โ€“] [email protected] 54 points 1 year ago (5 children)

How to be a company in 2023

  1. Make a controversial move to please your shareholders without caring about your loyal customers.
  2. Don't use a proper PR team, just use the same apology template on Twitter that everyone is using.
  3. People are angry... Could anyone seen that coming? ๐Ÿ™ˆ
  4. Undo some changes without addressing the root problem.
  5. ????
  6. Profit (if by profit, you mean loose every inch of respect people had about you)

Rinse & repeat, because we're all humans and we can't learn from our mistakes. Surely, this won't happen again... right?

[โ€“] [email protected] 25 points 1 year ago (3 children)

Why do you think it was a mistake? They put themselves in the spot where taking back just the most egregious fees will be considered a victory by the users while in reality the company basically got what they were hoping for.

It's like on a Turkish bazaar when you buy a fake jersey. He will ask for 800 lira and then you talk him down to 400 and feel like a winner, but the jersey is maybe worth 100.

[โ€“] [email protected] 10 points 1 year ago

Sorry, I thought it was obvious I was sarcastic about their "mistake". They want to be seen as the victims like they didn't know in advance the outcome of their decisions. Backing down on the changes only to show something "less worst" is only a way to make the pill easier to swallow. Unity cannot be trusted anymore.

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