this post was submitted on 01 Sep 2024
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Mildly Infuriating
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If my retail experience is any indication, acknowledging customers in this situation is a bad idea. Before you know it, the conversation turns to "I just need one thing!" Or "I promise I'll be really quick!" and you have to become the asshole to tell them no... Even though the store hours are clearly listed on the front door.
Or if you agree even once, the conversation could easily become "but you did it for me/my friend last time!"
I've literally had people sneak into the store using an exit, then act all indignant because I tell them to leave. You give some of these fuckers an inch, they'll take a mile.
When I worked at McDonald's I used to keep the DriveThru headset on after closing while I was doing paper work to tell people "sorry, we're closed" if they drove up to the speaker board. (Mind you, the building lights and menu board lights are off at this point. Something we call a "clue".)
That stopped after one too many people screamed "FUCK YOU!" into the speaker board (for us following our posted hours and me politely informing them instead of ignoring them.)
You quickly adopt a policy of "just ignore them and they'll figure it out."