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Subscription fatigue: when will enough be enough? (fedia.io)

submitted 2 months ago by [email protected] to c/[email protected]

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I think a common factor on why torrents are having a resurgence and illegal streaming services are getting more traction, is subscription fatigue. Subscription fatigue doesn't only contain itself to streaming services, movies or music, nowadays you're also expected to subscribe to every app you download. Whether it's a meditation app, a budgeting app (looking at YNAB that went from a one-time purchase to a really expensive subscription model), the Adobe suite, the MS Office suite, your Peloton bike that you've already paid hundreds of dollars for (referencing the earlier article on them establishing a startup fee for buying used bikes), or a podcast app where the money doesn't even go to the podcasters themselves.

Is there a peak for this? I feel like subscriptions are becoming more of a rule than an exception. Having the ability to directly purchase digital goods seems more like a thing of the past. It's just so stupid. But apparently people don't care? They just keep paying for this? Apparently it's still worth it for companies to establish a subscription model, even if there are no benefits for the customer, just the company. What are your thoughts? What can we do to stop it?

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[–] [email protected] 9 points 2 months ago* (last edited 2 months ago) (24 children)

I know I'm in the minority but I am also a software developer, and I think subscriptions are a much healthier payment model for everyone. The issue IMO is not recurring payments but the total cost of ownership.

"Digitial goods" is very rarely just a thing that you produce once and then it's done. The OS is regularly updated which causes incompatibilities, app stores introduce new demands, and there's a constant stream of security vulnerabilities in your dependencies that need to be patched. Failing to adress any of these things breaks the social contract and causes rage among your users ("I PAID FOR THIS, WHY ISN'T IT WORKING/WHY AREN'T YOU FIXING BUGS/etc"). Even movies and music need to be maintained because new media formats are introduced, streaming services have to be kept responsive and up to date etc.

A subscription models the cost distribution over time much better, and it does benefit the users because it means the company can keep updating their shit even if new sales drop, instead of going bankrupt.

I don't think this stops with just digital goods. Manufactured products (and the environment) would also benefit from a subscription model because it means there's no incentive for planned obsolescence. It's an incentive for keeping the stuff we already built working for a long time, instead of constantly producing new crap and throwing the old in a landfill.

But, the caveat is that this shift must not result in higher total cost of ownership for the end users over time. In fact, it should reduce the cost because repairing and updating is cheaper than building new stuff. The way many companies are pricing subscriptions today, they are being too greedy.

[–] [email protected] 21 points 2 months ago* (last edited 2 months ago) (9 children)

I completely agree with you in principle for people who want their software updated, but there is some software that is standalone and doesn't depend upon changing codecs/APIs etc. Something like myfitnesspal or a thermomix shouldn't be a subscription, there is no major updates to how someone tracks their exercise uses a hot blender that justifies it beyond users being locked in.

In the example of thermomix, you've already paid top dollar for the hardware, getting locked out of functionality you've paid for stings.

[–] [email protected] 0 points 2 months ago (5 children)

Something like myfitnesspal or a thermomix shouldn’t be a subscription, there is no major updates to how someone tracks their exercise uses a hot blender that justifies it beyond users being locked in.

I won't dispute that both of these likely abuse the subscription model for their benefit. But they definitely have a social responsibility (and in many cases a legal responsibility) to keep updating the software in these products and the network infrastructure that go with them. The internet of things is one of the most vulnerable attack vectors we have. It has been exploited many times not just to attack individuals, but to create massive bot nets that can target corporations or even countries. The onus is on the manufacturer to continuously keep that at bay. You know what they say - the "S" in "IOT" stands for security.

[–] [email protected] 3 points 2 months ago (1 children)

I won’t dispute that both of these likely abuse the subscription model for their benefit. But they definitely have a social responsibility (and in many cases a legal responsibility) to keep updating the software in these products and the network infrastructure that go with them.

I mean, it would be zero cost if it was a fucking normal device. Someone had the idea that a juice squeezer or a toaster should be online... for... what, exactly? Remove the online (or even better, remove the software), you completely remove the cost that you want impugn on the user with "subscriptions".