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CrowdStrike offers a $10 apology gift card to say sorry for outage | Some of the people said that when they went to redeem the offer, they got an error message saying the voucher had been canceled (techcrunch.com)

submitted 3 months ago by [email protected] to c/[email protected]

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CrowdStrike, the cybersecurity firm that crashed millions of computers with a botched update all over the world last week, is offering its partners a $10 Uber Eats gift card as an apology, according to several people who say they received the gift card, as well as a source who also received one.

On Wednesday, some of the people who posted about the gift card said that when they went to redeem the offer, they got an error message saying the voucher had been canceled. When TechCrunch checked the voucher, the Uber Eats page provided an error message that said the gift card “has been canceled by the issuing party and is no longer valid.”

On Friday, CrowdStrike released a faulty update that rendered around 8.5 million Windows devices unusable, according to Microsoft. The update caused the affected computers to be stuck at the infamous “blue screen of death,” or BSOD, a bright blue error screen with a message that is shown when Windows crashes or cannot load because of a critical software failure.

The outage caused delays at airports in Amsterdam, Berlin, Dubai, and London, and across the United States. It also caused several hospitals to halt surgeries, and paralyzed countless businesses all over the world.

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[+] [email protected] -17 points 3 months ago (10 children)

Man if a hospital gets crippled by a computer glitch, there’s something seriously wrong.

People don’t seriously believe this crap do they?

[–] [email protected] 20 points 3 months ago (9 children)

Your chart is stored on windows computers. The drug dispensing systems run on windows computers. Imaging (xray, ultrasound, CT, MRI) runs on windows machines. If a hospital used crowd strike, all of those go down. Source: i work at a major trauma center that was affected and took several hours to respond. OR, ER and ICU were completely frozen for several hours before they could pivot to paper charting. There aren't paper backups of every chart so orders that weren't already under way were also almost always delayed pending a verbal order from the physician.

[+] [email protected] -12 points 3 months ago* (last edited 3 months ago) (7 children)

If they aren’t printing paper already pretty sure they are being negligent of the current legislation. They have to be be able to work through minimal power, infrastructure and services already, and they have to be ready for a cyber or terrorist attack.

Sounds like your unit, if you eve work for one, is negligent in its operation.

[–] [email protected] 11 points 3 months ago (1 children)

Nope, wife works at a hospital and they don't have a paper backup of everything. They were affected by the outage and it was apparently a pretty tough night.

They can still work, but there obviously will be a serious delay switching to paper everything. You might want to look into the legislation that you're thinking of to see what it specifically says.

And I'm pretty sure there are ways to prevent what happened that have nothing to do with having medical professionals chart everything on both a computer and on paper. That just sounds really inefficient.