this post was submitted on 17 Jul 2024
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Economists are praising it‘s efficiency but there are massive shortcomings when it comes to costumer support. A couple years ago I was told they have a whopping single person dedicated to matters in the german market for example. Anyone who has any idea about the german bureaucracy hellscape knows this is far from sufficient to deal with any issue whatsoever. And I suspect it‘s not running much smoother elsewhere.
It's interesting because I've never had to wait for too long for a reply. So I assume they have a lot of automatic tools helping them out in some way.