this post was submitted on 17 Jul 2024
731 points (96.3% liked)
Technology
59287 readers
6348 users here now
This is a most excellent place for technology news and articles.
Our Rules
- Follow the lemmy.world rules.
- Only tech related content.
- Be excellent to each another!
- Mod approved content bots can post up to 10 articles per day.
- Threads asking for personal tech support may be deleted.
- Politics threads may be removed.
- No memes allowed as posts, OK to post as comments.
- Only approved bots from the list below, to ask if your bot can be added please contact us.
- Check for duplicates before posting, duplicates may be removed
Approved Bots
founded 1 year ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
Economists are praising it‘s efficiency but there are massive shortcomings when it comes to costumer support. A couple years ago I was told they have a whopping single person dedicated to matters in the german market for example. Anyone who has any idea about the german bureaucracy hellscape knows this is far from sufficient to deal with any issue whatsoever. And I suspect it‘s not running much smoother elsewhere.
Maybe that's contractable.
Does that matter when the bottleneck is this tiny? A single employee would have to contract, stay in contact and approve whatever they outsource. And going by some quirks with the german side of the store their usual response seems to be simply blocking german IPs from accessing whatever may cause extra bureaucratic work for them.
The single full time employee is the lead or manager. They have some number of contractors to work with but aren't headcount.
Specifically that person probably contracts a law firm to handle the bureaucratic aspect, on an ongoing basis and a support team to handle low level issues.