this post was submitted on 09 Jul 2024
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As someone who's an IT person I can tell you the vibe is actually, "Well shit, I guess I'm going to actually have to diagnose something."
I swear I could hear the call center employee (probably not really an IT guy at this stage) sweating when I called them after a thunderstorm fried my router's entry port and I read them the list of troubleshooting I already went through before calling them.