Technology

59374 readers

7409 users here now

This is a most excellent place for technology news and articles.

Our Rules

Follow the lemmy.world rules.
Only tech related content.
Be excellent to each another!
Mod approved content bots can post up to 10 articles per day.
Threads asking for personal tech support may be deleted.
Politics threads may be removed.
No memes allowed as posts, OK to post as comments.
Only approved bots from the list below, to ask if your bot can be added please contact us.
Check for duplicates before posting, duplicates may be removed

Approved Bots

founded 1 year ago

MODERATORS

[email protected]

444

McDonalds removes AI drive-throughs after order errors (www.bbc.com)

submitted 5 months ago by [email protected] to c/[email protected]

106 comments fedilink hide all child comments

McDonald's is removing artificial intelligence (AI) powered ordering technology from its drive-through restaurants in the US, after customers shared its comical mishaps online.

A trial of the system, which was developed by IBM and uses voice recognition software to process orders, was announced in 2019.

It has not proved entirely reliable, however, resulting in viral videos of bizarre misinterpreted orders ranging from bacon-topped ice cream to hundreds of dollars' worth of chicken nuggets.

you are viewing a single comment's thread
view the rest of the comments

[–] [email protected] 19 points 4 months ago (5 children)

These large companies really need to learn that AI isn't a good tool for black and white decisions.

Right now I'm working on a system with drones and image recognition for farmers to prioritise where to use pesticides, in order to decrease the use of pesticides in the EU. For these things AI systems work really well, since it's just prioritising regions.

It's a bad idea to use it to make discrete decisions.

[–] [email protected] 1 points 4 months ago (2 children)

I disagree. Classification in combintion wo ith a confidence score is a viable use case for AI.

[–] [email protected] 4 points 4 months ago (1 children)

you know that the confidence value is generated by the ai itself right? So it could still spew out bullshit with high confidence. The confidence score doesn't really help much

[–] [email protected] 1 points 4 months ago

But the same holds for regression, which you seem to favour. So why do you feel that regression is so much better than classification (which is, when combined with a confidence score, basically regression)?

load more comments (2 replies)