this post was submitted on 18 May 2024
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361
“Unprecedented” Google Cloud event wipes out customer account and its backups (arstechnica.com)
submitted 6 months ago by [email protected] to c/[email protected]
44 comments fedilink hide all child comments
 
  • Google Cloud accidentally deleted UniSuper's account and backups, causing a major data loss and downtime for the company.
  • UniSuper was able to recover data from backups with a different provider after the incident.
  • The incident highlighted the importance of having safeguards in place for cloud service providers to prevent such catastrophic events from occurring.
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[–] [email protected] 2 points 6 months ago (3 children)

It's weird that backups got deleted immediately. I would imagine they get marked for deletion but really deleted something like a month later to prevent this kind of issue.

[–] [email protected] 1 points 6 months ago (2 children)

That's when accounts are closed or payments missed, I think in this case they just deleted the sub itself which just bypassed everything for instant deletion.

[–] [email protected] 1 points 6 months ago* (last edited 6 months ago) (1 children)

I don't see why it matters that it was a subscription. Anything which deletes data should be a soft delete.

[–] [email protected] 1 points 6 months ago

Sometimes it has to be a hard delete to comply with a user's request to remove data.