Technology

59347 readers

4956 users here now

This is a most excellent place for technology news and articles.

Our Rules

Follow the lemmy.world rules.
Only tech related content.
Be excellent to each another!
Mod approved content bots can post up to 10 articles per day.
Threads asking for personal tech support may be deleted.
Politics threads may be removed.
No memes allowed as posts, OK to post as comments.
Only approved bots from the list below, to ask if your bot can be added please contact us.
Check for duplicates before posting, duplicates may be removed

Approved Bots

founded 1 year ago

MODERATORS

[email protected]

231

Generative AI could soon decimate the call center industry, says CEO (www.techspot.com)

submitted 6 months ago by [email protected] to c/[email protected]

111 comments fedilink hide all child comments

you are viewing a single comment's thread
view the rest of the comments

[–] [email protected] 71 points 6 months ago (35 children)

Call centres exist because people can’t get the help they need by searching. Take away call centres, and you’re just making it more difficult for customers.

[–] [email protected] 14 points 6 months ago (2 children)

Since when has that stopped any corporation from doing anything?

[–] [email protected] 3 points 6 months ago (1 children)

Unless you are an absolute monopoly, there is a point you can cross where your customers just leave.

[–] [email protected] 1 points 6 months ago* (last edited 6 months ago)

No worries then, Absolute monopolies only exist in text books.

load more comments (32 replies)