Everyone has a limited time on this earth. Some of us don't mind or actively enjoy spending that time learning about the technology we use. Others, not so much. I think this comic is really spot on because it's hard to understand as a tech literate person just how little other people may know. "What browser are you using?" "What's a browser?"

The foundational knowledge is not that tough, but when you're just interested in getting the damn thing to work so you can get on with your life, it's easy to get frustrated by having to take a crash course on what the hell a BIOS is before you can try to fix it. And when you learn all that just for it to still be broken, patience quickly runs out.

As long as people have the general understanding that power cycling will solve a good 75% of issues, I'm happy. I hope people give me the same grace when I pay a someone to fix my car or replace my phone screen (I love building computers, but god I hate working on phones).