this post was submitted on 23 Apr 2024
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So as usual, they purposefully do this. This reminds me of the time with the iPhone battery 'scandal' Apple Batterygate.
I really like their Airpods Pro (1st gen), have them for about 4 years now. However not without problems. I had to replace them 5 times because of crackling sounds, muffled sound and broke-bass sounds. This even happend after my 2 years warranty but luckily (and thankfully) the Apple employees are nice people at times. When it happened (twice) outside my warranty, they told me, if I showed them my receipt - They can and will give me a new pair of Airpods Pros.
They told me ''many do not know but there's a law that forces companies (even Apple) to give a 'decent product' to the customer''.
Not sure if I will get their Airpods Pro 2 (or 3) though after all the hassle.
EDIT: As I'm not sure if this law is also outside my country, here's the official government website with their explanation of it. It is in the Dutch language though: Rijksoverheid deugdelijk product
Each to their own, but I personally can't imagine having to replace a faulty product 5 times and still wanting to use it
I think I did that with an Xbox 360 but it really pissed me off.